Our property management professionals will handle your tenants' queries, collect rent, organise any necessary repairs or maintenance and conduct regular property inspections, to name just a few of their responsibilities.
We insist that all rents are paid by standing order into our dedicated Client Account. As soon as the funds have cleared, we send you an electronic BACS payment and email you a monthly statement.
Should a payment not be received from a tenant, we will immediately get in touch with them to arrange payment over the phone. Should we still be unable to recover any arrears, we will make a claim on any Rent Guarantee Plan on your behalf, keeping you in touch every step of the way.
We carry out regular inspections to make sure the property is being looked after properly. We’ll deal with any issues and then send you a full inspection report detailing any issues and how we’re remedying them.
If there are any problems at the property, our property management team will deal with it and your tenants on your behalf.
We always notify you of the problem, giving you the option of handling it yourself or using one of our approved contractors. If you agree to their estimate, we will manage the whole repair and liaise with tenant and contractor.
Because of the volume of work we commission, our approved contractors offer excellent service at preferential rates. We’ll pay the invoice for you, pass on any discounts (some agents keep it for themselves!) and then deduct the cost from the next rental payment to you.
Fully qualified for your peace of mind
We are proud to be qualified members of ARLA, which sets the industry standards and demands high levels of professionalism and commitment to customer service from its members. For example:
- to work within a robust Code of Practice, covering the key stages in letting and managing a property
- to hold any funds we handle on your behalf in a separate client account, which is also protected by ARLA
- to carry out a level of Continuous Professional Development (CPD), ensuring we keep up to date with changes in legislation and provides wide-ranging training and guidance to help us understand and interpret all aspects of letting and managing a property
- to ensure that we are covered by Professional Indemnity insurance.
As well as ARLA, we also adhere and subscribe to the following trade bodies:
PROPERTY OMBUDSMAN FOR LETTINGS
SAFE AGENT SCHEME
THE LONDON RENTAL STANDARD
You can contact our property management department on 01992 766 245 (Option 3)